Privacy Policy

Pearls International Privacy Policy

At Pearls International, we know how much you value your privacy. That’s why we have made the commitment NEVER to sell your information. Not in a million years, not for a zillion bucks. It’s just one more way we’re holding up Pearls International’s end of the bargain.

Pearls International. Be anything but ordinary.

Updated October, 2012

Your Privacy is Our Priority

Pearls International is committed to respecting and protecting the privacy of your personal information. The information below is designed to help you understand what information we collect, why we collect it, and how we use it.

Pearls International is proud to be certified by SecurityMetrics Security Assessment Services for its compliance with all of the latest security standards of privacy protection.

This Privacy Policy is incorporated into Pearls International’s Terms of Service.  We may share your personal information with third parties only in the ways that are described as follows in this privacy statement. We do not sell your personal information to third parties!

Pearls International (“we”) may occasionally update this Privacy Policy. When a change is made, we will revise the “last updated” date on this page. If we make any major revisions we will notify you by email (sent to the e-mail address of record) or by means of a notice on the Pearls International website (“the Site”).  Your use of the Site constitutes your consent to this Privacy Policy.  We may make additional features, functionality, offers, events, or opportunities available to you subject to additional or different privacy rules that we will disclose in connection with those opportunities.

International Transfers

Information collected on the Site may be stored and processed in the United States or any other country in which Pearls International or its affiliates, subsidiaries or agents conduct business and by using the Site, you consent to any such transfer of information outside of your country. By using the website and providing personal information to us, you consent to any such transfer of information outside of your country.  Be advised that personal information may be made available, without your knowledge, to the United States government or its agencies, or those of governments in any other country where Pearls International or its service providers store or process personal information, under a lawful order made in that country.

Collection and Use of Information

General

In general, you can browse the Site without providing personal information about yourself. If you decide to provide us with your personal information, you should know that we receive and may store personal information (whether written or oral) that you provide to us through whatever means you provide such information (through the Site, email, telephone, sign-up sheets at an event etc.). Personal information means any information that may be used to identify an individual, including, but not limited to, first and last name, telephone number, home, billing or other physical address or email address and any information associated with the foregoing. In addition to your contact information, we may collect information about your purchases, billing address, shipping address, gender, occupation, marital status, birth date, anniversary, interests, phone number or other contact information, and credit card information.

Your Credit Card Information

Your credit card information will be removed from Pearls International’s database after your transaction is complete.  When you make your next purchase, you will need to supply your credit card information again since we will have no record of it in the Pearls International database.

Use of Your Personal Information

We may use the information we collect about you to:

  • Process your purchases or provide services,
  • Confirm and track your orders,
  • Respond to your questions or requests,
  • Review your personal information for errors and accuracy,
  • Prevent or detect fraud or abuse,
  • Improve Pearls International’s website, services, products, marketing and promotions, and overall customer experience,
  • Identify your product and service preferences,
  • Understand Pearls International’s customers better through demographics, preferences, interests, and behavior, and
  • Contact you (via email, postal mail, or phone) regarding products and services that we believe may be of interest to you.

Sharing Your Information

In some circumstances, we may share your personal information with trusted third-party service providers. We are very selective about the companies we choose to work with, and they take your privacy as seriously as we do.

Service Providers

We use trusted third-party service providers to perform critical services on Pearls International’s behalf, including: shipping, mailing, emailing, data storage/management, payment processing, web hosting, web analytics, fulfillment, assembly, marketing, etc.  These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by Pearls International.

Compliance with Law and Fraud Protection

We may disclose any information, including personal information: (1) we deem necessary, in Pearls International’s sole discretion, to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law; (3) to other companies and organizations for credit fraud protection and risk reduction; and (4) to enforce any agreement we have with you.

Business Transfer

Your personal information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personal information would be transferred as one of the business assets of Pearls International.

Anonymous Information

We may create anonymous records from personal information by excluding information (such as your name) that makes the information personally identifiable to you. We may use these records for internal purposes (such as analyzing usage patterns in order to enhance Pearls International’s services), and we also reserve the right to use and disclose any information in such records at Pearls International’s discretion.

Comments

We appreciate the comments, testimonials, and feedback we receive. By making such submissions to us, you assign your rights in the submissions to us, as described in the “Submissions” section of Pearls International’s Terms and Conditions page.

Other Uses of Your Information

IP Address

When you visit the Site, Pearls International collects your IP address to, among other things, help diagnose problems with its server, administer and tune the operation of the Site, analyze trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within the Site. Your IP address may also be used in combination with your personal information to prevent fraud or abuse, customize your shopping experience, improve the Site, customer service, products, and promotional efforts, and to understand your preferences, patterns and interests.

Data Collection Devices, such as Cookies and Web Beacons.

Pearls International collects data through cookies, web logs, web beacons (also known as pixel gifs or action tags) and other monitoring technologies to enhance your browsing and shopping experience on the Site. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive to collect information about your activities on the Site. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users or within an email for the purpose of transferring information and are not stored on your computer.

We use cookies and web beacons to deliver Pearls International’s ads, improve and measure the usability, track visits from Pearls International’s affiliates and partners, determine the performance and effectiveness of the Site, improve and measure the effectiveness of Pearls International’s marketing programs, learn how customers use the Site, estimate Pearls International’s audience size, and to customize your shopping experience. Examples of the type of information that we collect through these collection devices, include number of visitors to the website, pages viewed, unique visitors, time spent on the Site and on certain web pages, etc.

We may authorize third parties to use cookies, web beacons and other monitoring technologies to compile information about the use of the website or interaction with advertisements that appear on the website. We do have access or control over these cookies.

We do not link the information we store in cookies or collect from web beacons to any personally identifiable information you submit while on Pearls International’s site.

We use session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You are always free to decline cookies if your browser permits (You can remove persistent cookies by following directions provided in your Internet browser’s “help” file); although, by declining the use of cookies you may not be able to use certain features on this website.

Third Party Personal information

If you choose to use Pearls International’s referral service to tell a friend about Pearls International’s site, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Pearls International stores this information for the sole purpose of sending this one-time email and tracking the success of Pearls International’s referral program.

We also provide you with the opportunity to share a product or your wish list with a friend. If you choose to share a product or a wish list with your friend we will ask for your friend’s email address in order to automatically send them a one-time email containing the product or your wish list. Pearls International stores this information for the sole purpose of sending this one-time email.

If you wish to purchase an electronic gift card for your friend we will ask for your friend’s name and email address in order to send your friend their electronic gift card. Pearls International stores or does not store this information for the sole purpose of sending this email and tracking the redemption of said electronic gift card.

You may also provide the shipping information of a friend in order to send them Pearls International’s products as a gift. We store this information for the purposes of shipping a product to your friend. You may update or remove this information by logging into your account and going to your saved addresses page.

Your friend may contact us at customercare@pearlsinternational.com to request that we remove any of this information from Pearls International’s database.

Customer Stories and Testimonials

We post customer stories on Pearls International’s web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to request the removal of your customer story you may contact us at customercare@pearlsinternational.com.

Public Forums

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from Pearls International’s blog or community forum, contact us at customercare@pearlsinternational.com In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Children under 13 

Pearls International does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personally identifiable information from a child under the age of 13, we will delete that data from Pearls International’s systems.

Please visit the FTC’s website for tips on protecting children’s privacy online.

Links

Our Website may provide links to other third-party Websites which are outside Pearls International’s control and not covered by this privacy policy. We encourage you to review the privacy policies posted on these (and all) websites.

Security

Pearls International is committed to the protection of the personally identifiable information that you share with us. We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure.  Pearls International is secured with a Starfield Technologies Web Server Certificate.  When we transfer sensitive personal information (for example, credit card information) over the Internet, we protect it using 256-bit Secure Sockets Layer (SSL) encryption technology.

While we strive to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us.

For more information on the type of Security Assessment we use at Pearls International, click here.

Accessing and Updating Your Information

If the personally identifiable information Pearls International has gathered from you changes or you would like to access, correct, or delete such information, we will gladly provide you access to, correct, or delete (to the extent allowed by law) any personal information we have collected about you.

To request access to, a correction to, or deletion of your personal information, please send an e-mail to customercare@pearlsinternational.com or contact one of Pearls International’s Customer Care specialists at 386.767.3473. If you have registered for an account on Pearls International’s site you may update or remove your personally identifiable information by logging into your account and going to your account management page.

We will retain your information, except credit card information, for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with Pearls International’s legal obligations, resolve disputes, and enforce Pearls International’s agreements.

Choice/Opt- Out

We want to communicate with you only if you want to continue to hear from us. Each and every email you receive from Pearls International will contain a link that will allow you to opt-out of future correspondence or change your email settings.

To opt out of receiving email promotions that we send you: (1) select “Unsubscribe” in emails that we send you; or (2) contact Pearls International Customer Care at 386.767.3473. To opt out of telephone promotions, you can tell us when we call you.

Opting out of communication with us does not affect Pearls International’s communications with you via telephone or email related to your orders with us. It also does not affect Pearls International’s use of your non-personally identifiable information.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if Pearls International’s service is temporarily suspended for maintenance, we might send you an email.

Helpful Links 

Need Help? Contact Us!

Your very own Pearls International Personal Shopping Consultant can help you with the creation of your perfect pearl piece and answer all of your gem and jewelry questions. The Pearls International Pearl Girls are at your service!

Email us at customercare@pearlsinternational.com or call 386.767.3473 from 10am-6pm EST.

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